Mowbray Hotel

Terrible experience with the staff, one girl was so rude we weren’t welcomed in at all and were asked to leave the car park before we even stepped foot in the door to check in. The suburb was very dodgey and the car park was not great either. I have never left a bad review before but this experience was horrible. Tried to charge us a cancellation fee despite being kicked out. We left and found somewhere else that is perfect.

I purely stayed here for the price, I just needed the night, knowing full well the accommodation sat above a functioning pub, what I wasn't expecting was a complete lack of service from the facilitators of the accommodation, got my room key, let myself in, inspected the room which was requiring maintenance (but, again, I wasn't expecting much) the problem was other patrons who were evidently inebriated and playing obnoxiously loud country music, there was also the use of illicit drugs onsite as I could clearly smell and identify the drug use, this occured into the night until 3 AM when the music significantly decreased in volume, what I was disappointed about was a lack of presence or supervision from staff to occasionally police their accommodation area and ensure patrons were following their rules, it was clearly signed that noise needed to be reduced by 9 PM with other patrons being considered. I would strongly suggest going elsewhere, even if you find this place to be your last resort, or sleep in your car as I was seriously contemplating. Again, I had some indication of what I was paying for, but the considerable lack of attention to their accommodation guests was evident that night and disappointing, even with a low cost accommodation, you still have the right to be able to sleep and not be subjected to appalling behaviors of other, inconsiderate, individuals.

Well.. I had taken my bad review down after trying again and had a decent experience with the staff members that night, some weeks ago. Decided to try again on Saturday 6th January. Not happy at all. Made me regret taking my initial review down. Firstly, count any money you get out, they won't and will conveniently "forget" to give it all to you, forcing you to ask for your own money... Wouldn't have had to ask for the rest of the money if the staff member had simply counted it out when handing it over. Guess I know where my money would have ended up as he did the tills that night... On top of that I don't understand how the price of a drink can change depending on who serves you. To the two gentlemen working that night, it's very telling that you were polite to me every time I was served but rude to my spouse. To the manager, don't bother asking me to contact you. My PTSD and anxiety make that almost impossible. I've spoken to multiple older customers that no longer go there and they say it's gone downhill since the previous manager left and now go elsewhere and I agree.

A few issues with staying at Mowbray hotel: 1. No photos provided when booking so shocked after arrival to find the room is small with not even a table or chair to place your bags or luggage on. Room is quite bare. 2. Room facing a busy intersection where I can hear the annoying traffic light pedestrian signals beeping non stop 24/7 and cars going by at all hours. Very disruptive to sleep and gives me a headache. Not quiet or peaceful to get a good nights sleep after a long day. Not to mention the room that was provided was opposite men's bathroom 3. Facilities provided include shared bathroom with only ONE toilet, shower and bath. 4. Bathroom issues include very low shower pressure and the hot and cold water systems are not working properly so you get scalded if someone is using the toilet and flushes or someone switches on the taps in the bathtub. I got scalded a few times during my stay 5. Old windows that don't close fully so the sounds from traffic seep in. 6. Room has innumerous fly/bug infestations which have been very annoying to have to deal with. Seems like from another review, the insect issues have been present for months or long time with nothing done about it. 7. Housekeeping is not done properly. Housekeeping staff have not bothered to change sheets, vaccum the carpets or change the towels like the manager informed me they need to be doing. Instead old stained bedsheets were made up and old, used towels were hung inside the wardrobe door..!? A few positives are it's cheaper than other hotels and some of the staff are nice and willing to help. Female manager and female assistant manager were both professional and polite. Can't say the same for the high handed red haired staff member